The Story so far...

We got about 2 weeks notice that payment was due, a check was sent in on Aug 7 and has yet to get there. In the meanwhile I had to track down some proof the due date was off by a month, we had after all payed for it. There followed a number of calls and e-mails requesting payment, asking if we were going to renew, I explained a check was sent and posted a day by day notice as I couldnt tell if they simply planned to drop us on the 12th of Aug or not. Once the 12th passed we were in theory unpayed, e-mailing support to correct the due date wasnt working, I kept getting calls when I was out and e-mails prodding for payment.

On the 19th I called them having picked up enough proof to get the due date changed. At this point some other account in the rears was having its deadbeat e-mail sent to me. I could have called a couple days sooner, but dealing with accouants and support people on a couple hours sleep is not advised.

We sorted out the other domain not being mine, chatted about the check which had not arrived as yet, they offered a few more days of hosting, spoke of late fees. I declined and remarked that we needed to sort out why I was getting billed early, just a book keeping error, but you have to go through it step by step. They said they would fix it, we shall see.

Now in the process I asked about longer term hosting deals and got a list, the 5 year plan seems rather nice, saves us about 200 on hosting fees. The trouble is its not in our budget, so we need to find a way to get some money in if we go that way. Some ideas and your thoughts would help.

Mike...